All Locations
London

About The Role

FDM is a global business and technology consultancy seeking a Production Support Analyst (IMS/Cobol) to work for our client within the Banking & Financial Services sector. This is initially a 6 month contract with the potential to extend and will be a hybrid role that will be based in London with onsite attendance required 3 days per week.
 
Our client is seeking an experienced Production Support Analyst to join a team supporting critical mainframe applications. The successful candidate will work within a production support function, ensuring the stability and performance of business-critical systems, troubleshooting incidents, resolving issues, and providing ongoing support across a COBOL and IMS environment.
 
Responsibilities
 
  • Provide production support for mainframe applications and services.
  • Investigate, troubleshoot and resolve production incidents and system issues.
  • Monitor application performance and ensure service availability.
  • Support and maintain IMS and COBOL-based applications.
  • Manage and support CA7 batch scheduling activities.
  • Perform root cause analysis and implement preventative solutions.
  • Work closely with development, infrastructure and business teams to resolve issues.
  • Communicate effectively with stakeholders, providing regular status updates on incidents and resolutions.
Requirements
 
  • Strong experience working with IMS.
  • Proven COBOL development or support experience.
  • Knowledge of CA7 scheduling and batch processing.
  • Previous production support or application support experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience supporting business-critical applications in a large enterprise environment.

About You

  • Minimum 3 years' experience in Production Support, Application Support or Mainframe Support environments.
  • Strong hands on experience with IMS.
  • Solid COBOL development, maintenance or support experience.
  • Working knowledge of CA7 scheduling and batch processing.
  • Proven experience troubleshooting production incidents and performing root cause analysis.
  • Experience supporting business critical applications within a large enterprise environment.
  • Strong understanding of incident management, problem management and production support processes.
  • Ability to analyse system failures and implement effective resolutions.
  • Excellent verbal and written communication skills with the ability to engage technical and non-technical stakeholders.
  • Strong organisational skills with the ability to manage multiple priorities in a fast paced environment.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. 
 
Diversity and Inclusion
 
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
 
Why join us
 
  • Career coaching, mentoring and access to upskilling throughout your entire FDM career
  • Assignments with global companies and opportunities to work abroad
  • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
  • Annual leave and work-place pension
Apply

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